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Technical Support Engineer - Remote within Europe

Cryptio

Cryptio

IT, Customer Service
Multiple locations · London, UK · England, UK
Posted on Monday, April 29, 2024
Cryptio

Cryptio is an enterprise-grade crypto back-office platform. Our software helps financial institutions, corporates and crypto-native companies navigate the fragmented digital-asset landscape with confidence. We are a Series-A company, backed by tier-1 crypto and non crypto investors: Point Nine, BlueYard, Tim Draper, Alven, Aave, Consensys, Outlier Ventures. Some of our clients include top crypto companies like Uniswap or Metamask as well as banks and governments.

We're tackling one of the biggest challenges in crypto right now - building the infrastructure to help institutional adoption. And we're playing to win.

Location

We are a remote-first company, you can choose where you work from (CET + / - 2h). However, you’ll be asked to come into either the London or the Paris office for your onboarding (we’ll arrange everything).

Summary

Cryptio is looking for a Technical Support Engineer interested in working in the finance / accounting field. You will be joining our L2 Support squad, which focuses on providing excellent technical support to enterprise customers.

You’ll collaborate closely with the L1 Support squad, the Customer Success squad, as well as the software engineers developing our products. This is a central role, which demands great team work.

Responsibilities

  • Deliver exceptional technical customer support
  • Own, troubleshoot and resolve customer technical issues (Zendesk tickets)
  • Leverage your technical expertise to implement “one time fixes”
  • Deploy the Cryptio stack locally, debug issues and qualify bugs before escalating them
  • Contribute to our back office / tooling roadmap
  • Advocate Cryptio best practices both internally and externally
  • Provide feedback to the Engineering and Product teams, based on customer needs

Requirements

  • 3+ years of experience in a similar role
  • Proficiency with a programming language suitable for scripting such as JavaScript, TypeScript, Python, Ruby…
  • Proficient with modern development tools (Git, Docker, the CLI…)
  • Fluent with SQL (mandatory, we use PostgreSQL)
  • Familiar with Grafana (or similar)
  • Familiar with Zendesk (or similar)
  • Fluent in English & French (mandatory)
  • Excellent communication and organisational skills
  • Thriving when working with others
  • Quick learner

Nice To Have

  • Interested in the crypto field (crypto knowledge is NOT mandatory)
  • Prior experience working on finance-related products OR crypto-related products, confident with numbers
  • Prior experience working in a start-up / fast-paced environment