Hex Trust is a fully-licensed and insured digital asset custodian. Led by veteran banking technologists and award-winning financial services experts, Hex Trust has built Hex Safe, a proprietary bank-grade platform that delivers solutions for digital asset protocols, foundations, financial institutions, and the Web3 ecosystem. Hex Trust has offices in Singapore, Hong Kong, Dubai, Italy, and Vietnam.

POSITION OBJECTIVE

As Hex Trust is growing rapidly and constantly enhancing our products and services, we are looking to add a highly passionate and capable individual to our Client Operations team to help ensure the quality and consistency of our procedures. This is a fantastic opportunity to join an industry-leading name and be part of a dynamic and international team. You will be able to make a real impact and have the opportunity to be the invaluable bridge between our customers and users, our product team and all front-office functions.

DUTIES & RESPONSIBILITIES

• Create, put into place, and keep an eye on daily operating procedures to give insight into the objectives, advancement, and challenges of major projects.
• Plan, track, and evaluate important metrics for daily operations to guarantee timely and effective task completion.
• Maintain clean, accurate, well-organized ticket pipelines (Hubspot / Jira)
• Supervise the activities of the Customer support team.
• Work with the Customer Support team to identify and develop the best channels and strategies to communicate with customers and users;
• Assist the Customer Support team with daily/weekly/monthly activities as needed;
• Help the team to identify and drive ways to continuously improve upon production processes as you work with the various functions both internally and externally.