Hex Trust is a fully-licensed and insured digital asset custodian. Led by veteran banking technologists and award-winning financial services experts, Hex Trust has built Hex Safe, a proprietary bank-grade platform that delivers solutions for digital asset protocols, foundations, financial institutions, and the Web3 ecosystem. Hex Trust has offices in Singapore, Hong Kong, Dubai, Italy, and Vietnam.

Position Summary

Digital Asset Custody provides clients with a highly secure technology environment in which to hold the private keys to their virtual assets, including cryptocurrencies, tokens, stablecoins, NFTs etc. Different wallet options are available, providing variable levels of accessibility vs security depending on the requirements of individual clients. A number of ancillary services are offered which can provide additional returns to custody clients. In addition, technological solutions are offered to clients to provide a system platform which can be operated either on Hex Trust’s infrastructure or installed “on prem” under the complete control of the client.

The objective of the role is to define an evolving, market-leading suite of products and services to satisfy clients’ developing requirements in a competitive and cost-effective manner. At a strategic level this involves analysing the blockchain industry, the market and competitor trends and helping position the Hex Trust product suite to be first-to-market, competitive, scalable and profitable. On a more tactical level it involves working with Technology, Operations and potential or existing clients to find practical and workable solutions to “here and now” requirements.

The role ideally requires an understanding of the custody business in both traditional and virtual asset environments since the principles underlying custody are broadly similar in both. A sound understanding of the technical aspects of blockchain’s underlying foundations is required to enable different options to be effectively evaluated.

The role requires both analytical and creative capabilities, on the one hand working with various parties to identify detailed solutions, prepare client and internal proposals and gain management approval for variations from core capabilities where commercially viable, while on the other hand identifying creatively how existing functionality might be used to provide innovative solutions without the need for development. The role will involve dealing with new situations in a rapidly evolving environment. A working knowledge of key operational controls, regulatory requirements, risk identification and management will be highly beneficial, as will awareness of cybersecurity principles .

Our Custody platform, Hex Safe, also serves as one of the building blocks for added-value services and the role involves liaison with other Products such as Trading and Financing to determine how Hex Safe can best be used to complement these products without compromising its key features or controls. Bundled products are also areas in which the jobholder will use his/her business acumen to propose new pricing structures and project commercial strategies.

Duties & Responsibilities

• Understand client needs and requirements through direct and indirect engagement with key clients
• Prepare and propose custody solutions in line with the market and the overall company strategy
• Contribute to the preparation of RFPs using expertise to create compelling propositions
• Analyse the service proposition of competitor custodians and propose route map for gap closure where necessary
• Liaise with Technology, Operations and other departments to scope out new and amended products and obtain development estimates
• Propose priorities for new and enhanced services using commercial and technical acumen in an environment of finite resources
• Prepare Product proposals for consideration by senior management
• Perform market research and analysis on competitor/comparable products
• Bring new ideas and solutions to the table, become a thought partner to the business teams
• Help to manage the trade-off between fulfilling a specific client need vs. making a product that can address broader market needs
• Leverage technical know-how to address clients requests in a creative way
• Continuously assess current product portfolio on its value proposition to clients and identify areas of improvement early on
• Assist in maintaining the Custody team’s roadmap and milestones, and dependencies with strategic priorities in mind