High Potential Program - IT Support
Impossible Cloud Network
IT, Customer Service
Hamburg, Germany
Posted on Apr 13, 2026
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Built to challenge the dominance of centralized providers, our solution delivers high-performance cloud storage with transparent pricing and real data sovereignty — all from our HQ in Hamburg.
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Impossible Cloud High Potential Program (HiPo) - IT Support
We created the High Potential Program to harness the capabilities of ambitious graduates and professionals ready to tackle tomorrow's challenges. This intensive six-month program is designed to unlock your full potential through real-world projects, supported by comprehensive training, mentorship, and leadership development.
What you will do:
- Helpdesk & Support: Be the first point of contact for internal IT requests and support tickets - covering hardware, software, accounts, and connectivity.
- Asset Management: Own end-to-end asset management for employee equipment, including devices (macOS/Windows) and monitors.
- Access & Permissions: Support the Engineering Team with user account and access permission management.
- Documentation & Compliance: Maintain and document our internal IT infrastructure, tools, and processes in line with our compliance and certification requirements.
Solve problems! Dive into real-world projects from day one, addressing dynamic challenges and contributing to the company's growth.
Onboarding & Training (Months 1–2): Receive one-on-one mentorship and weekly feedback from seasoned tech leaders. Learn the company's internal IT infrastructure, compliance requirements, and build your essential IT support toolkit.
Project Immersion (Months 3–4): Working closely with the Engineering Team, you will dive into hands-on projects across four core areas:
Leadership Excellence & Impact (Months 5–6): Lead impactful projects demonstrating your growth on your journey to become a global ambassador of the company. Identify recurring issues and proactively suggest or implement fixes, driving continuous improvement across the company's technical operations.
What you bring to the table:
- Currently enrolled in or recently graduated from a program in Computer Science, Business Informatics, IT Management, or possess equivalent practical knowledge
- A natural problem-solver - you don't wait for someone else to fix it. Structured, reliable, and communicative - someone the team can count on.
- Genuine curiosity about AI tools and automation and how they can streamline internal operations. Comfortable working across Linux, macOS, and Windows environments
- Fluent in English; German is a plus
- Nice to have: Prior experience with scripting (Python, bash), MDM tools or AI workflow automation platforms (e.g. Make, Zapier, n8n)
What we offer:
- Comprehensive Training: Learn extensively with direct feedback from up to the founders, with the program designed to explore potential full-time employment following its completion.
- Mentorship and Development: Benefit from one-on-one mentorship and personalized coaching. You will have a senior leader directly assigned as your mentor to guide you throughout the program.
- Practical Experience: Dive into real-world projects and collaborate with commercial teams to execute strategic initiatives.
- Community and Networking: Participate in monthly collaborative meetup weeks with cool team events and build a robust professional network.
- Career Advancement: Successful completion of the program opens the door to a full-time position.
- Additional Perks: Great office in a trendy location, free healthy brain food, and subsidized premium gym membership.
Our hiring process:
1. Submit your application (at least a complete resume) via the application form.
2. We will review your application promptly and provide feedback within a few days. If your application closely matches our requirements, we will invite you to an initial meeting via Google Meet.
3. As the next potential step, we will initiate further discussions via video and in person on-site with the founders.
4. After a successful interview process, you can expect an offer and feedback conversation, followed by a written offer document.