PL Network


Technical Operations Engineer



IT, Operations, Education
Posted on Wednesday, April 5, 2023
QuickNode is a cloud-based infrastructure company that powers the blockchain ecosystem.
Our mission is to be the indispensable utility that empowers companies and innovators globally to build next-generation, Web3 enabled businesses & applications using blockchain technology. QuickNode is backed by some of the world's best investors including Tiger Global, Y Combinator, SoftBank, and the Seven Seven Six Fund. The QuickNode team has over 120 people maintaining high performance global data infrastructure for amazing customers serving billions of requests daily.
We are a global remote first company HQ'd in Miami, Florida.

The Role

We are looking for an experienced Technical Operations L2 engineer to join our team. The Technical Operations team is responsible for ensuring the stability, reliability, and performance of our production systems. This includes monitoring, troubleshooting, and resolving issues as they arise, as well as implementing processes and procedures to prevent future issues. The Technical Operations L2 role works closely with the Support L1 team and other cross-functional teams to ensure that our systems are running smoothly and efficiently. We are looking to hire in Europe or APAC with the intent to allow for complete coverage in timezone support.

Essential Duties and Accountabilities:

  • Monitor and maintain the stability, reliability, and performance of production systems
  • Troubleshoot and resolve issues as they arise, including outages and performance degradation
  • Implement processes and procedures to prevent future issues
  • Work closely with the Support L1 team and other cross-functional teams to ensure smooth and efficient operation of systems
  • Participate in on-call rotation to provide 24/7 support

We need you to have experience with:

  • 5+ years of directly related experience in a Technical Operations or similar role
  • Extensive understanding of Linux/Unix systems
  • Experience with incident response and problem resolution
  • Experience with automation and configuration management tools (e.g. Ansible, Puppet, Chef, Consul)
  • Proficiency in at least one programming language (preferably Python, Go or JavaScript)
  • Experience with containerization technologies such as Docker and Kubernetes
  • Experience with Web3 and blockchain
  • Strong communication and collaboration skills
  • Ability to work independently and in a team environment

Personal Attributes:

  • High energy level, can-do mentality, resilient, and good work ethic
  • We value integrity, honesty, maturity
  • Committed to striving for continuous improvement every single day, while also having fun; you identify as a dedicated, creative self-starter who isn't afraid to take initiative

We at Quicknode are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.