The Role

In the role of Community Support Specialist (Part Time) at thirdweb, you’ll be responsible for providing technical support for developers using thirdweb. You’ll work in a small team of community support specialists to ensure an excellent developer experience.

In this role, you’ll be expected to develop and apply an expert-level understanding of the following areas of the thirdweb platform:

• Dashboard
• Building and deploying smart contracts using Explore and ContractKit
• Building apps in React, TypeScript, and other thirdweb SDKs
• Integrating UI components, Auth, GamingKit, and CommerceKit into existing apps

Responsibilities

• Support thirdweb users directly over email, live chat, and Discord.
• Help resolve issues and deliver exceptional customer support experiences. Respond quickly, diagnose problems, and provide solutions to users in a consise and accurate manner.
• Review code related to thirdweb SDKs and guide users to success.
• Replicate bugs and provide detailed bug reports to our engineering team.
• Identify common questions and create technical content to solve repeatable troubleshooting issues.
• Create detailed reports to hand off open items at the end of each shift.
• Available for a minimum of 10 hours per week including weekends.

What we're looking for

• You have an ownership mindset, treat customer issues as your own and own them end-to-end.
• You are a fast pace problem solver that's comfortable in a rapidly changing industry and product.
• Obsessed with learning and wants to grind.
• In depth understanding of thirdweb and web3 from a technical perspective.
• Technical knowledge of code including Typescript, React, and Solidity. Experience building with one or more of our SDKs.
• Excellent writing and communication skills. You can identify issues and clearly communicate technical concepts to users.
• Enjoys talking in technical detail to a wide range of audiences about how thirdweb works.
• Highly organized with a passion to teach.

Bonus Points

• Experience in a customer-facing support role.
• Python, Unity, or Go languages.
• Active in the thirdweb community (Include your discord username in app!)
• Actively building your own projects with thirdweb.