Learning Content Creator, Central Operations
Tools for Humanity (Worldcoin LA)
About the Company:
Worldcoin (www.worldcoin.org) is an open-source protocol, supported by a global community of developers, individuals, economists and technologists committed to expanding participation in, and access to, the global economy. Its community is united around core beliefs in the inherent worth and equality of every individual, the right to personal privacy, and open and public collaboration. These beliefs are reflected in what the community is building: a public utility to connect everyone to the global economy.
The Worldcoin Foundation (www.worldcoin.foundation) is the protocol’s steward and will support and grow the Worldcoin community until it becomes self-sufficient. Tools for Humanity (www.toolsforhumanity.com) is a global hardware and software development company. It helped launch Worldcoin and continues to provide support to the Foundation, in addition to operating the World App.
This opportunity would be with Tools for Humanity.
Location: Munich
About the Team
The Central Operations Team defines the service design for the Worldcoin project, ensuring operational excellence at scale. We drive end-to-end Operator Experience, Operator-facing communications, learning, quality and compliance in the field.
About the Opportunity
You will play a crucial role in developing and maintaining engaging and informative content for our Operator community. Your work will directly contribute to empowering our Operators with the knowledge and skills they need to excel, supporting Worldcoin's mission to deliver top-notch field operations.
Key Responsibilities
- Content Development: Create and update educational materials, ensuring content is clear, engaging, and aligned with industry standards and technological advancements.
- Multimedia Integration: Utilize a variety of multimedia elements to enhance the learning experience, including videos, infographics, and interactive activities.
- Content Maintenance: Regularly review and refresh existing materials to maintain accuracy, relevance, and quality.
- Learner Support: Assist in developing support structures for learners, including forums, Q&A sessions, and providing direct assistance as needed.
- Feedback Integration: Gather and analyze feedback from learners and other stakeholders to continuously improve content quality and effectiveness.
- Collaboration: Work closely with subject matter experts and team members from Product, Marketing, and Technology to ensure content aligns with overall business objectives.
About You
- Experience: 2-3 years of experience in content creation, instructional design, or a related role within a tech-forward environment. Exposure to operational roles is a plus.
- Writing Skills: Strong writing and content development skills, capable of simplifying complex concepts into clear, engaging materials.
- Creativity: Innovative and forward-thinking, always seeking new ways to enhance educational content and learning experiences.
- Attention to Detail: Meticulous in ensuring the accuracy and quality of content.
- Analytical Skills: Comfortable with analyzing feedback and learning data to drive content improvements. Familiarity with learning management systems is a plus.
- Collaboration: A team player who works well with others to achieve common educational goals.
What We Offer
- An open and collaborative office space in Munich’s Maxvorstadt!
- 30 vacation days on top of public holidays for the region
- Monthly Phone Reimbursement or a company device
- We care about your mobility, so Tools for Humanity covers your Deutschland Ticket costs
- Free Lunch and Dinner whenever you’re in the office!