We are seeking a highly skilled and motivated support engineer to join our confidential blockchain team, with a primary focus on helping us ensure good service to our customers, partners, and community. You’ll be working shoulder-to-shoulder with a team of esteemed cryptographers and engineers, and play a pivotal role in ensuring the sustained excellence of Zama’s cryptographic solutions.

You will:

• 📞 Follow up on technical support queries and provide prompt feedback.

• 📝 Track and prioritize customer queries and issues, and escalate to the team as needed.

• 🐛 Contribute to bug fixes and features in the code base.

• 🔧 Establish solid troubleshooting processes.

• 🗺️ Work with team leaders to incorporate user feedback into roadmaps.

• 📚 Create and maintain documentation, and help make it a valuable source of information.

• 🌐 Organize community support and create an engaging environment for members.

• 📢 Keep users updated on upcoming developments and launches.